Safeguarding of volunteers and the people they’re helping is of the utmost importance to us.

Now more than ever, the most vulnerable in our communities need support. We must find a way to help that doesn't put them at any further risk - by using personal data irresponsibly or being careless about who we put them into contact with.

SpareHand requires its community partners to put in place robust procedures to protect the people we are helping. These are set out in full in our Terms and include:

  • Never sharing any personal details of a vulnerable person through the app.
  • Starting volunteer tasks at public meeting points rather than at anyone’s personal address.
  • Vetting volunteers that come into direct contact with vulnerable people, through our partner organisations.

In-person volunteering during Coronavirus

If you are volunteering to help someone, please take these basic steps to make sure you do not contribute to the spread of coronavirus. The community organisation that is overseeing your voluntary tasks will provide advice specific to the type of work.

Basic steps:
  • If you feel at all unwell, do not volunteer to help others who are self-isolating.
  • Wash your hands regularly with warm water and soap, especially before and after you deliver any items to a person in isolation.
  • If you make a delivery, stay 2 metres away from the person who is in isolation at all times - place the items outside their door and then step away.
  • Use a face-mask, gloves and hand sanitiser as instructed by the partner organisation.

Protecting personal data

The personal data collected and used as part of the SpareHand initiative is governed by the Privacy Policy of HireHand, who is the Controller.

Below are relevant extracts.

Your personal data are collected for the following purposes and using the following services:

  • Analytics (Google Analytics)

Personal Data: Cookies; Usage Data

  • User ID extension (for Google Analytics)

Personal Data: Cookies

  • Infrastructure monitoring (Sentry)

Personal Data: various types of Data as specified in the privacy policy of the service

  • Tag Management (Segment)

Personal Data: Cookies; Usage Data

Users may exercise rights regarding their Data processed by HireHand. In particular, Users have the right to do the following:

Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.

Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.

Access their Data. Users have the right to learn if Data is being processed by HireHand, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.

Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.

Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, HireHand will not process their Data for any purpose other than storing it.

Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from HireHand.

Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of or on pre-contractual obligations thereof.

Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Any requests to exercise User rights can be directed to the HireHand through the contact details provided below. These requests can be exercised free of charge and will be addressed by HireHand as early as possible and always within one month.

HireHand, 1-15 Clere St, London, EC2A 4LJ

Owner contact email: